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CT State LibAnswers
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Monitoring & Answering LibChats
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Behind-the-scenes
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FAQs for CT State campus libraries
LibAnswers Guide for CT State Community College Libraries
A best practices manual
More on working with tickets can be found following these links:
Springboard Tutorials:
Claim, answer, and manage LibAnswers tickets
Springshare Products at UCI Libraries:
Tickets
Other tutorials
Answering & managing tickets
Assessing quality of service for LibAnswers tickets
Browse the Springshare Video Collection
LibAnswers macros & canned messages
Making queues more efficient
Setting up queues
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