If a student cannot log into the wi-fi they may need to do a password reset.  Walk the student to one of the "public" computers from which they can access MyCommnet and IT Help Pages with no login.

• Help logging in the first time FAQs: IT Support Center - NetID | Connecticut State Colleges & Universities

• To verify your account here:  http://supportcenter.ct.edu/NetID/verifynetid.asp

• If you need to look up your NetID, you can do so here:  http://supportcenter.ct.edu/NetID/lookupnetid.asp

• If you need help resetting your password, this is the Reset NetID Password guide.

If students/staff are unable to reset their password using the password reset tool, they should call the 24/7 Help Desk:  860-723-0221

The help desk does offer live chat through the browser, but for password resets, calling is recommended.