Getting Started
You will receive an email inviting you to LibApps.
- Follow the directions in this email to set up your account, including choosing a password. Unlike your school e-mail account, LibApps will not ask for periodic password changes.
- Go to the LibApps home page
- Click on My Account in the toolbar at the top of the screen.
- Keep your email and password as is.
- Type your name as you would like it to appear to patrons and your colleagues in LibApps (e.g. Jenn vs. Jennifer).
- After your last name, please put the abbreviation for your school in parentheses e.g. (Mowrey (RVCC))
- Manage Additional Settings and Email Preferences as you would like.
- Click on Save.
To add a profile image, begin by using the drop-down menu on the left side of the tool bar to change to LibApps if you are not already in LibApps.
Click on "My Profile."
Use the first box to upload a profile image if you would like to display one.
You may add your pronoun(s) to your profile if desired. This is optional, but encouraged.
To add or change your pronoun, begin by using the drop-down menu on the left side of the tool bar to change to LibApps if you are not already in LibApps.
Click on "My Profile."
Use the first box to share your pronoun if you would like to.
Basic Sign-on
- Go to the log-in screen. You may want to bookmark this or pin it in a tab.
- Sign in using your email and password; remember to use your LibApps password and not your Commnet password.
- Important note: if you are signed into LibAnswers, you may not be signed into LibChat.
Use the dropdown menu under the blue menu in the upper-left corner to get to LibAnswers.
If your view is that of the second example, take note of any open tickets that need to be addressed. Come back to these after you are finished signing on.
There are several ways to get to LibChat.
1. Use the dropdown menu under LibChat to Connect.
This will open a new tab, which is the LibChat dashboard. Using this method, you will be signed in automatically.
You are now ready to answer questions received via Chat. You can pin this page in your browser for easy access.
2. Use the dropdown menu under the blue menu in the upper-left corner to get to LibAnswers.
Click on Sign in.
This will open a new tab, which is the LibChat dashboard. Using this method, you will be signed in automatically.
You are now ready to answer questions received via Chat. You can pin this page in your browser for easy access.
3. Easy way to sign into LibChat
Once you have signed into the LibChat dashboard for the first time, you can pin that tab in your browser. Right-click on the tab, then choose Pin tab.
You will want to adjust your browser settings to either open to either to where you left off, or to open to a specific page or set of pages, in order to preserve the pinned tab.
As long as the LibChat dashboard is pinned, you can simply sign on and off, or set yourself as away, without taking additional steps.
Other Sign-on Settings
- Use these settings to refine your notifications and what others see.
- Currently, the Operator (you) is offline.
- Click on the Online tab to monitor for incoming chats. This will show you as online to other Operators/librarians.
- If you need to step away from the desk while you are monitoring for incoming chats, change your status to Set Away so other Operators know you are not available to answer.
- It is recommended that you turn on both sound and desktop notifications. Use the Settings tab to do this.
- Desktop notifications will only work in Chrome or Firefox.
Assigned librarians should be signed into LibChat during the hours list above.
Be sure your volume is on/up.
Change your settings to turn on the desktop notification.
If the librarian is stepping away from the desk, LibChat should be set to “Set Away” until the librarian returns.
Remember to set status to “Offline” at the end of your assigned shift.
Operator status
- Online - status set to green, available to accept chats, will be notified of new chats, tickets, and internal communication.
- Offline - status set to red, cannot claim chats, will not be notified of new chats, tickets, or internal messages.
- Internal - status set to solid green circle, will not be notified of new chats or tickets, but can be seen as available by other LibChat users, will be notified of internal messages
- Set Away - status set to orange, cannot be assigned chats, but can still claim chats, and be notified of new chats and internal messages.