Blackboard is a course management system for professors to put class materials on the Internet. It provides a variety of tools to facilitate teaching and learning. All online courses at MxCC use Blackboard course management system. All “on-ground" credit courses and some non-credit courses also use Blackboard as a supplemental tool to enhance face-to-face teaching. The basic features used in a Blackboard course include syllabus, folders, discussions, messages, announcements, grade book, tests, assignments, and calendar.

More information about Blackboard Learn can be found at Blackboard Learn Overview site.

1. System Requirements
- For browsers that are compatible with Blackboard, click here (under Blackboard ULTRA supported browsers).

2. Your NetID and password

• • Open a web browser (ex. Google Chrome) and go to my.ctstate.edu. You may need to clean out your browser history to access the site. Enter your NetID and Password.
  • NetID: firstname.lastname@ctstate.edu - Your NetID does not work? Click here to check!
  • Password: The same password to log on to a campus computer at any of 12 Connecticut community colleges.
  • If you have never logged on to a campus computer, the initial password is a combination of your first 3 letters of birth month (capitalize the first letter), & (shift+7), and the last four digits of your social security number **.
     
  • For example, if you are born in April and the last four digits of your social security number are 4575, then your initial password is Apr&4575 (case sensitive).
     
  • After you logon with the initial password, you will be prompted to change to a new password.  The new password MUST have 8 or more characters and satisfy 3 of the 4 rules as follows:
    • • Upper case
      • Lower case
      • Numbers
      • Special characters
  • One example of a new password is RedFlower2024! (case sensitive). Remember; do not use your name or birthday in the new password.
  • Click here for more information about NetID and password
  • If you are not able to log in to the site, visit "Not Able to Logon" to have the issue resolved.
  • **If this initial password does not work, click on “reset it now” or “Forgot my password”, enter your NetID and the verification characters and click on Next. You will be reminded that a verification code is sent to your personal email.  Logon to your personal email to retrieve the verification code. Enter the verification code to create a new set of password.  Follow the new password rule to create a new password. Then you will use this password to log on to my.ctstate.edu.

3. Inability to access to the Blackboard Learn course site

Within 7 days before the first day of a class starts, if you do not see your course listed on the Blackboard Courses page and you have officially registered the course more than 24 hours, contact the Distance Learning Department (Chapman College Library area), (860)-343-5756 or mxccdistance@ctstate.edu with your Name, student/Banner ID, course Title, Course Name, Course CRN you registered.

If your course is listed on the Blackboard Courses page, but when you click on it, you see the following message:

"Your instructor has denied access." You are currently denied access to your class by your instructor.

You should contact your instructor. To know who your course instructor is, log on to MyCTState at my.ctstate.edu. Click on Access Registration Dashboard under Student Self-Service. Click on View Registration Information. Click on your course title and select Instructor/Class Meeting. You will see your instructor's name. Highlight the instructor's email and select Copy. Log on to your college email - link in MyCTState. Create a new message. You will then paste the instructor's email to the "To" box. Type the message and send it to your instructor.

4. Reset your password
If you have trouble logging in with the NetID and password, you may reset your password at https://passwordreset.microsoftonline.com or call (stop by with your photo ID) the IT Department at 860-343-5711 to have your password reset, Mon-Fri, 8:30 am - 5:00 pm. Outside our office hours you may call 866-723-0221 to have your password reset.

At any time, you may call the 24 x7 technical support line at 860-723-0221.